Accessing Support

If you or someone else is in danger call:

999 for the emergency services

888/01782 733004 for Keele Campus Security or 

01782 294444 for Staffordshire University Campus 


Clicking on the turquoise headings below will open the website for that service in a new window. 


On Campus Support - Keele University 

Sexual Violence Prevention and Support Team

Telephone: 01782 733335


Counselling and Mental Health Support

Telephone: 01782 734187

Critical Incident Support Team

Telephone: 01782 733 335 or ext 33335


Telephone: 34999 Mobile/External: 01782 733999

Keele University Students' Union Safety Pages

Advice and Support at Keele (ASK)

Telephone: 01782 (7)34800

On Campus Support - Staffordshire University

Staffordshire University

Sexual Violence Prevention and Support Team
Tel: 01782 294374


Counselling and Mental Health Support
Student Enabling Centre
Tel: 01782 294977


PC Simon Stone - Staffordshire University Police Liaison Officer
Tel: 01782 294311 or Mobile: 07818 296050


Student Guidance Advisors
Tel: 01782 294000 (switchboard)


The Students' Union - Staffordshire University
Tel: 01782 294629


Off Campus Support

Sexual Violence

Women's Aid
Tel: 0808 2000 247.

Offering help for women experiencing domestic violence. For further information and details of the nearest safe place to stay, visit Women's Aid.

Wood House, Etruria Road, Hanley ST1 5NQ. Tel: (01782) 433204 (24 hour message line). 

Savana offers support and information to anyone who has encountered or experienced any form of sexual assault or violence at some point in their lives.

Survivors UK
Helpline Web Chat - 10.30am - 9pm weekdays, 10am - 6pm weekends. Email: Office Tel: 0203 598 3898 9.30am - 5pm weekdays. 

Offering information and support for men (over 18) who have experienced childhood sexual abuse or adult sexual assault/rape.

Karma Nirvana
Tel: 0800 5999 247 Email: 

Karma Nirvana is a registered Charity that supports victims and survivors of forced marriage and honour based abuse.

Rape Crisis
Tel: 0808 802 9999 open weekdays, 3.00pm - 5.30pm. 

Rape Crisis is a registered charity and is the national umbrella organisation for a network of independent member Rape Crisis Centres, which provide crisis and longer term support. For information and contact details for local centres, phone or visit their website.

Sexual Assault Referral Centre (SARC)
Grange Park - Staffordshire Sexual Assault Referral Centre. Cobridge Community Health Centre, Church Terrace, Cobridge, Stoke-on-Trent, ST6 2JW. Tel: 0300 7900 166 open 9am - 5pm weekdays. Grange Park

The Glade Sexual Assault Referral Centre - for West Mercia, Worcestershire, Herefordshire and Shropshire, Telford and Wrekin. Tel: 0808 178 2058 open 24 hours every day. The Glade

Sexual Assault Referral Centres are specialist Centres providing support to anyone who has been raped or sexually assaulted. For information about options to consider immediately after a rape or sexual assault, visit the NHS Choices web pages.

Alcohol and Drugs

One Recovery (Addiction Dependency Solutions)
10 Browning Street, Stafford ST16 3AT. Tel: (01785) 270080.

2 & 7 Fellgate Court, Newcastle under Lyme ST5 2UA. Tel: (01782) 662585.

Open 9am - 5.30pm weekdays, offering advice, help and support for alcohol and drug addiction. 

Wood House, Etruria Road, Hanley ST1 5NQ. Tel: 01782 283113 Email: 

Offering support regarding alcohol or drug misuse.

Alcoholics Anonymous
Helpline: 0800 917 7650. Email: 

Helping people with alcohol problems.

Mental Health and Wellbeing


Provides a variety of information, including how to help someone experiencing difficulties (you can browse information by the type of difficulty).

Mental Health Foundation

Provides a variety of information, including how friends can support each other.

Time to Change

Provides information for parents but relevant for anyone wanting to offer support.

North Staffs MIND: 83 Marsh Street, Hanley, Stoke on Trent, Staffs. ST1 5HN. Tel: (01782) 262100. Opening times vary. Email:

Mind is a national mental health charity offering information and support, including counselling. 

NSCHT NHS Mental Health Access Team

NHS Mental Health Access Team for Stoke on Trent and North Staffordshire Tel: 0300 123 0907 open 24 hours every day. (Also phone this number for 'Healthy Minds' service.) 

NHS Mental Health Teams can provide mental health assessment, support and counselling or therapy through a variety of services. People are often referred into these services ( a GP) but you can also access them direct, particularly if you are seeking urgent support.


HOPELineUK Tel: 0800 068 4141 or email: or text: 07786 209697 

Open 10am – 10pm weekdays and 2pm – 10pm on weekends. (2pm - 5pm on Bank Holidays.)

Papyrus - HopelineUK - offers support and advice to young people (under 35) having suicidal thoughts or anyone concerned about a young person having suicidal thoughts.

Self-injury Support
The Self-injury support website has lots of information about self-harm and also provides information on support groups and helplines throughout the Country.

The Echo Group is based in Stoke on Trent and provides support and information for people (male and female) who have experienced self harm aged 18 and above. They provide a group and drop-in session. For further information contact the Echo Group on 07500 444116.

For further information about the Echo Group and other support, visit Brighter Futures and Self injury support

Staffordshire Mental Health Helpline
Tel: 0808 800 2234 Helpline open: 7pm - 2am weekdays, 2pm - 2am weekends.

Offering support to anyone with a mental health difficulty. 

Staffordshire Mental Health information
Providing information and details of a range of mental health services and projects across Staffordshire where you can get help and advice.

Student Minds
Providing support, training, campaigns and information regarding student mental health. 

The Calm Zone
Tel: 0800 585858 open 5pm - 12.00am (midnight) every day. 

Offering support to men in the UK who are down or in crisis.

The Muslim Youth Helpline (MYH)
Tel: 0808 808 2008 open weekdays 6pm - 12am, weekends 12pm - 12am. Email:

MYH is a registered charity which provides faith and culturally sensitive support to young people in the UK.

The Samaritans
Tel: 116 123 open 24 hours every day. Email: 

15 Chapel Lane, Burslem, Stoke on Trent ST6 2AB. Tel: (01782) 213555

Stafford Old Meeting Hall, Garden Street, Stafford ST17 4DD Tel: (01785) 243333.

27 Fountain Street, Leek, Staffordshire ST13 6JS. Tel: 01538 384100.

Offering support to anyone, whatever you are going through.


Victim Support
National Support line Tel: 0808 168 9111 

Offers support and information for victims of crime.

Staffordshire Victim Gateway
Tel: 0330 0881 339 

Offering information, advice and support to all victims of crime in Staffordshire, even if you haven't reported the crime to the Police.


Switchboard LGBT+ Helpline
Tel: 0300 330 0630 open 10.00am - 10.00pm every day. Email: 

Offering information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity.

Tower Building, York Road, London SE1 7NX. Tel: 0800 0502020 open weekdays 9.30am - 5.30pm. Email: 

Campaigning for equality and justice for lesbians, gay men, bisexuals and trans people.

Piccadilly Centre/Gaylife(NHS)
Stoke on Trent. Tel: 0300 1230970 - opening times vary. 

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